Complaints Procedure 2026

Our complaints handling procedure. We aim to resolve all complaints fairly and promptly in line with FCA DISP rules — read the steps, timelines and FOS.

About Premier Insurance

Premier Insurance is an independent, family-run UK insurance broker established in 1983 with over 40 years of experience arranging cover for businesses, landlords, restaurants, contractors and private clients. We are FCA regulated, full members of the British Insurance Brokers' Association (BIBA) and partnered with the WTW network, giving our clients direct access to over 200 specialist UK and Lloyd's of London insurers including AXA, Aviva, Allianz, Hiscox, Zurich, RSA, QBE, Beazley and Chubb.

Speak to a UK PMI broker

PremierPMI's brokers are available Monday to Friday 9am to 5:30pm. Call 020 4525 0884, message us on WhatsApp 07515 703307, or email contact@premierpmi.co.uk. You can also request a callback or meet our team.