PremierPMI reviews

Client feedback on how we quote, place and support private medical insurance — collected across independent review platforms and our own post-placement follow-ups.

What clients consistently mention

• Speaking to the same named broker rather than a call centre.
• Being shown several insurers side by side, with the trade-offs explained.
• Help at claim stage — pre-authorisation, shortfalls and hospital billing queries.
• Renewal reviews that actually re-shop the market rather than rubber-stamping an increase.
• Clear, jargon-free explanations of underwriting and exclusions before purchase.

How we handle criticism

Where a client is unhappy we respond in writing, and if the issue cannot be resolved we set out the Financial Ombudsman Service route rather than burying it. Our complaints procedure is published and our regulatory permissions are verifiable on the FCA register under Tesha Family Ltd, FRN 1029667.

PremierPMI is a UK private medical insurance broker specialising in whole-of-market placement across 10+ leading UK health insurers including Bupa, AXA Health, Aviva, Vitality, WPA, Freedom Health, The Exeter, General & Medical and National Friendly. FCA regulated (Tesha Family Ltd, FRN 1029667). Speak to a broker on 020 4525 0884, WhatsApp 020 8064 2273, or email contact@premierpmi.co.uk.