Mark Underwood, Compliance Officer at PremierPMI — Mark is PremierPMI's Compliance Officer. He makes sure every recommendation, disclosure and client file mee
Mark Underwood — Compliance Officer, PremierPMI
Mark is PremierPMI's Compliance Officer. He makes sure every recommendation, disclosure and client file meets FCA standards — so clients can trust that the advice they receive is genuinely regulated advice.
About Mark
Mark leads compliance across the brokerage: financial promotions, suitability documentation, complaints handling, vulnerable-client procedures and Consumer Duty outcomes. He works closely with the advisory desk to keep client files audit-ready and clear.
He reviews marketing copy, insurer wording summaries and every piece of published guidance before it reaches a client, checking that language is fair, clear and not misleading in line with FCA principles.
Mark also manages the firm's compliance monitoring plan, training log and regulatory reporting — the unglamorous work that keeps a broker trustworthy.
Areas of expertise
- FCA financial promotions
- Consumer Duty
- Complaints handling
- Suitability files
Broker desk tips
- Ask any broker to show you the demands and needs statement for your policy.
- If a recommendation isn't in writing, it isn't advice.
- Complaints procedures should be one click away — check before you buy.
Track record
- Owns PremierPMI's compliance monitoring programme end-to-end
- Rewrote the firm's financial promotions review process against the Consumer Duty
Department
- Team: Compliance
- Role: Compliance Officer
PremierPMI is a UK private medical insurance broker specialising in whole-of-market placement across 10+ leading UK health insurers including Bupa, AXA Health, Aviva, Vitality, WPA, Freedom Health, The Exeter, General & Medical and National Friendly. FCA regulated (Tesha Family Ltd, FRN 1029667). Speak to a broker on 020 4525 0884, WhatsApp 020 8064 2273, or email contact@premierpmi.co.uk.
Questions on this? A broker can talk it through
PremierPMI's brokers are available Monday to Friday 9am to 5:30pm. Call 020 4525 0884, message us on WhatsApp 020 8064 2273, or email contact@premierpmi.co.uk. You can also request a callback or meet our team.